In business communication , the message is to be complete including all relevant data and facts for its effectiveness. In written communication all the vital information is to be included otherwise it will act as a barrier and will affect the communication process.
For example , in an order letter , all information like the detail of the product , quantity , size , shape , color , model number , mode of payment , time or duration when goods are required , place where goods are to be sent ; should necessary be included.
In oral communication also message should be complete otherwise the receiver is not able to give the desired feedback or raises the question for complete feedback .....
Following points make the communication complete ......
(1) Check your reply to find out whether you have given answer to all the questions. For e.g. if your customer demands a quotation , you will have to mention the details which have been asked in the letter.
(2) Check five 'wh' questions - Who , When , Why ,Where , What.....
For example , you have to write a notice to call a meeting , you will have to think about the invitees , time and date , venues , purpose of the meeting and the agenda .
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